Refund Policy
Last updated 2026-09-10
This policy explains when you can get a refund, how to ask for one, how long it takes, and what happens to your licence afterwards. It forms part of the Terms of Service.
1. Scope
This policy covers licence time bought through the TopWar Helper website or desktop app. It does not cover anything you spend inside the game itself — that is handled by the game's publisher and has nothing to do with us.
2. Seven-day refund, no reason needed
Within 7 days of a successful payment you may request a full refund of that order, without giving a reason. We will not ask you to justify it, and we will not require you to troubleshoot first.
After 7 days the no-reason refund no longer applies. If a fault in the software is what stops you using it, contact us anyway and we will deal with it on the merits.
3. How to request one
Send your order number to [email protected]. "I'd like a refund" in the body is enough. You can find the order number on the account page in the desktop app, or on the confirmation page from when you paid.
We normally reply and confirm within two business days, and start the refund once confirmed.
4. How it is returned, and how long it takes
Refunds go back the way they came. Orders previously paid in USDT are returned to the address you paid from. These are processed by hand, normally sent within five business days of confirmation; how quickly it lands on-chain depends on the network.
The network fee for the on-chain transfer is deducted from the refunded amount. That fee is not charged by us and cannot be waived.
PayPal payments are refunded through PayPal to your original payment method, normally arriving within one to five business days after we issue the refund. PayPal does not return its processing fee to us, but that is not deducted from your refund.
5. What happens to your licence
Once a refund is processed, the days that order added are deducted again from your licence expiry. If that leaves your licence expired, the software stops working.
Your account itself is not deleted, and you are free to buy again later.
6. Exceptions
Accounts terminated for serious breaches of the "Acceptable use" section of the Terms — cracking, bypassing licence checks, distributing modified builds — are not refunded.
A ban on your game account by the game's operators is outside our control, but if it happens within 7 days of your purchase the no-reason refund still applies.
7. Contact us
For anything about refunds, write to [email protected].